Privacy Policy

At EJ Plumbing & HVAC ("we," "our," or "us"), we respect your privacy and are committed to protecting any personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (ejplumbinghvac.com), submit service or commercial quote requests, book consultations, or make payments.

1. Information We Collect

We collect information you provide directly to us when requesting plumbing and HVAC services, filling out contact or quote forms, scheduling appointments, or processing transactions:

• Personal Identifiers: Name, phone number, email address, and physical service address.
• Property Details: Information regarding your home or commercial building (e.g., unit counts, equipment details, and maintenance histories).
• Transaction & Payment Data: Financial details processed securely through our third-party payment partners (such as Stripe). We do not store raw credit card numbers on our servers.
• Communications: Records of correspondence if you contact us via phone, text message, or email.

2. How We Use Third-Party Service Providers

To operate our business efficiently and provide a seamless client experience, we integrate trusted third-party services. These platforms collect and process data in accordance with their own respective privacy policies:

• Formspree: Manages and routes our website contact and quote submission forms.
• Calendly: Facilitates online scheduling and consultation bookings.
• Stripe: Processes secure credit card and electronic payments for care plans and invoices.

3. How We Use Your Information

We use the information we collect strictly to:

• Dispatch technicians, provide plumbing and HVAC services, and fulfill maintenance contracts.
• Respond to inquiries, provide itemized quotes, and communicate regarding scheduled appointments.
• Process billing, membership care plans, and invoice payments.
• Maintain digital asset and equipment health logs for your property over time.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is ever 100% secure.

5. Your Rights & Choices

You may opt out of future communications or request access to and deletion of your personal data by contacting us directly at [email protected] or calling (470) 210-1759.

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:

EJ Plumbing & HVAC
Peachtree Corners, GA
Phone: (470) 210-1759
Email: [email protected]